faq


FREQUENTLY ASKED QUESTIONS...


WHO ARE YOU?

I was trained as a graphic designer and had a rich living and working history in music video, art direction, commercials and motherhood. I took to ceramic recently, inspired by the work of 20th century studio potters, masters such as Lucie Rie, Beatrice Wood and Rosanjin-Kitaoji as well as vernacular folk pottery from Mexico and early America. I live in Brooklyn with my daughter, Anna.



MOST THINGS ARE SOLD! HOW CAN I BE UPDATED WHEN THE SHOP RESTOCKS?

Since my one of a kind items sell out quickly, the best way to know about future sales is to join our MAILING LIST. We send infrequent mail and will not share your information.



HOW OFTEN DO YOU RESTOCK?

I restock when I have enough good pieces and send an email announcing when a sale will begin. Studio pottery is very unpredictable. Opening a kiln is always a surprise. I will only sell what I think is very successful in terms of shape, color and design.



PAYMENT

I gladly accept Visa, Mastercard, American Express, and Discover, all through PAYPAL. You do not have to have a PAYPAL account in order to purchase from the store. Although, if you already have a PAYPAL account you may use it.

PayPal


SECURITY

The store uses PAYPAL for payments, and PAYPAL automatically encrypts your confidential information in transit from your computer to ours using the secure sockets layer protocol (ssl) with an encryption key length of 128-bits (the highest level commercially available).



SHIPPING COSTS

DOMESTIC:
Shipping is calculated by the amount you spend.
0.01 - $150: $16.00
$150.01 - $300: $24.00
$300.01 - $1000: $32.00
$1000.01 - $1500.00: $50.00
$1500.01 - and up: $75.00


INTERNATIONALLY:
Shipping is calculated by the amount you spend.
$60 and under the shipping cost is $16
$60.01 to $160 the shipping cost is $24
$160.01 and over the shipping cost is $30



SHIPPING METHODS

USA
Orders within the continental US are shipped via UPS ground. UPS offers the best service for shipping within the continental United States. They offer tracking and insurance. If you would like expedited shipping, please email us and we will happily arrange that at an extra charge. Just checkout your purchase at the current shipping price and we will charge you the difference separately once you have confirmed the new shipping method.

Please note that we do not ship to P.O. Boxes.

Alaska, Hawaii and Puerto Rico orders are shipped via USPS priority mail. This is more cost effective and faster than UPS. Priority mail also includes tracking and insurance.

INTERNATIONAL
Orders worldwide are shipped via USPS as first class mail. This method is the most cost effective for our overseas customers. However, there is no tracking or insurance on these packages. If you would like us to send your order priority mail which would include tracking and insurance, please email us and we will happily arrange this at an extra charge.

Paula Greif Ceramics is not responsible for any international customs fees incurred.



SHIPPING TIME

All orders will be processed within 3 to 5 business days.

Continental US shipping usually takes 2 to 7 business days.

Worldwide shipping can take 1 to 2 weeks depending on your location.



RETURNS

I want you to be happy with your purchase. If you find there is a problem with your order please email me so that I can find a solution.



PORCELAIN/STONEWARE/TERRACOTTA/GLAZES/FOOD SAFETY

This is studio pottery, formed and glazed by hand and there will be imperfections. These are intentional and are part of the character of the individual piece. All of my tabletop pieces are glazed with lead free, food-safe glazes. Some work is for decorative use only, not for food. These pieces are called "decorative" pieces and a description is given on why it is not recommended for food.



RECOMMENDED CARE

All of my stoneware and porcelain ceramics are dishwasher safe, unless otherwise noted. Where there is highly textured glaze I would recommend taking a fine brush and brushing those areas to make sure no food is left behind. I do not recommend putting the terracotta pieces in the dishwasher. Terracotta should be hand washed. Unglazed areas of terracotta clay will retain moisture so it is best to make sure they are thoroughly dried before setting on wooden furniture.



DO YOU SELL WHOLESALE?

At this time I have committed to two stockists carrying select pieces. Iko Iko in Los Angeles and Beautiful Dreamers in Brooklyn. I am not able to produce enough to have other wholesale accounts for the moment.



DO YOU TAKE COMMISSIONS?

I feel like trying new ideas all the time, and remaking something I have made before doesn't seem to feel right to me, for now. The kilns are so unpredictable that I can never guarantee the outcome!



WHO DESIGNED YOUR WEB SITE?

Kim Osborne, an amazing designer took some basic ideas of mine and made them more gorgeous that I ever imagined. She also designed a stunning website for my ceramic comrade and studio mate Michele Michael.



HOW CAN I CONTACT YOU?

Please email me with any comments or questions at paulagreifceramics@gmail.com